Follow these simple steps to place an order:

1. Browse and select the product you want to buy
2. Tap Add to Cart or Buy Now
3. Review your cart and tap Checkout
4.Fill in your delivery address and choose a courier
5. Select your preferred payment method
6. Tap Place Order — a confirmation notification will be sent to you

Once your order has been shipped, you will receive a notification containing your tracking number (resi). You can track your package by:

Go to My Orders → tap Track Package
Visit the courier's website and enter your tracking number
Use the courier's mobile app for real-time updates

We accept the following payment methods:

Bank Transfer — BCA, Mandiri, BNI, BRI
Virtual Account (VA) — auto-confirmed after transfer
For bank transfer, please complete your payment confirmation by uploading your transfer receipt in the app.

Yes, you can cancel your order only if the status is still "Pending Payment". Once the payment has been confirmed and the order is being processed, cancellation is no longer possible.

To cancel, go to My Orders → select the order → tap Cancel Order. For further assistance, please contact our support team via WhatsApp.